agw99's Privacy Policy
Your personal information is very important to us. This policy describes in detail how agw99 collects, uses, and keeps your data secure.
01. Introduction & Scope
agw99 is a safe and reliable online casino and betting platform for players in Bangladesh. This privacy policy ("Policy") explains how agw99 processes personal information collected during use of its website agw99.lat and related services ("Platform").
This policy applies to all registered and unregistered users of agw99's services. By continuing to use the Platform, you are considered to have agreed to the terms of this policy. If you do not agree with any term of this policy, please refrain from using the Platform.
agw99 may update this policy from time to time. A notice will be posted on the Platform for any significant changes, and the date of the revised policy will be noted below.
02. What Information We Collect
agw99 only collects information that is necessary to provide a safe and seamless service. The categories of information collected are described below:
Personal Identification Information
Information provided at the time of account registration, such as:
- Full name
- Email address
- Date of birth (for age verification)
- Preferred language and currency (BDT)
Financial Transaction Information
Information collected during deposit and withdrawal processes, such as:
- Payment method (bKash, Nagad, Rocket, bank transfer)
- Transaction amount and date
- Mobile banking number (partial, masked)
Technical and Device Information
Information automatically collected while using the Platform:
- IP address and browser type
- Operating system and device type
- Session time and page visit logs
- Cookies and similar tracking technologies
Gaming Activity Information
Information stored to improve the gaming experience:
- Game history and betting patterns
- Bonus usage and wagering progress
- VIP tier activity and points
03. Purpose of Using Information
agw99 uses collected information only for the following legitimate purposes:
- Account Management: For registration verification, login security, and confirming user identity.
- Transaction Processing: To ensure safe deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
- Customer Support: Information is used to provide assistance via live chat and email at [email protected].
- Age and Identity Verification: To approve accounts only for those aged 21 or above.
- Security and Fraud Prevention: To detect unusual transactions and account access.
- Responsible Gambling Policy Enforcement: To monitor player behaviour, identify problematic patterns, and provide support.
- Platform Improvement: For statistical analysis to improve user experience and service quality.
- Promotional Communications: To send notifications about bonuses and offers — you may opt out of such communications at any time.
04. Cookies and Tracking Technologies
agw99 uses cookies to ensure the functionality of its platform and to improve the user experience. Cookies are small text files stored on your browser or device.
Essential Cookies
These are essential for maintaining login sessions, ensuring security, and running the platform's core functions. These cookies cannot be disabled.
Analytical Cookies
Collects information to understand how users interact with the platform. This helps us improve the quality and usability of our service.
Preference Cookies
Remembers your preferences to provide language settings, theme settings, and a personalised experience. These cookies can be disabled from browser settings.
05. Sharing Information with Third Parties
agw99 does not sell or rent your personal information to any third party for commercial purposes. However, information may be shared in the following limited circumstances:
Payment Providers
Only the information necessary to complete transactions is shared with payment providers such as bKash, Nagad, Rocket, and bank transfer. These providers are governed by their own privacy policies.
Game Software Providers
The minimum necessary information is used with recognised software providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others to manage gameplay.
Security and Technical Services
We work with trusted technology partners engaged in SSL encryption, fraud detection, and cybersecurity, but they are not permitted to use your information independently.
Legal Obligations
agw99 may be required to disclose information if required by a court order or a lawful demand from a competent authority. In such cases, agw99 always discloses only the minimum necessary information.
06. Data Security Measures
agw99 has adopted industry-standard technical and organisational security measures to protect your information. The key pillars of data security are described in detail below:
- SSL/TLS Encryption: All data exchanged between your browser and our servers is protected using industry-standard SSL encryption technology.
- Password Hashing: Your password is never stored directly — it is kept in the database only as a one-way encrypted hash.
- Firewall and Network Protection: Advanced firewalls and intrusion detection systems prevent unauthorised access.
- Access Control: agw99 staff can only access information required for their specific role — strict role-based access controls are enforced.
- Data Backup and Recovery: Regular secure backups are taken and a disaster recovery plan is maintained.
- Payment Information Masking: Your mobile banking number and financial information are displayed in partially masked form — the full number is never shown.
07. Data Retention Period
agw99 retains your personal information only for as long as necessary. The retention period is determined based on the following:
- Active Account Data: Retained for as long as the account remains active.
- Financial Transaction Records: Retained for a specified period to meet legal and financial reporting requirements.
- Gaming History: Retained for as long as required for responsible gambling policy and dispute resolution.
- After Account Closure: Information may be retained even after an account is closed until legal requirements have been fulfilled.
Once the specified period has ended, data is securely deleted or anonymised.
08. Your Rights Regarding Your Information
agw99 believes you should have full control over your personal information. Your key rights regarding your data are outlined below:
Access
You may request a copy of the personal information agw99 holds about you.
Correction
If there is any inaccuracy or incompleteness in your information, you may request a correction.
Deletion
You have the right to request deletion of your information in certain circumstances.
Objection to Processing
You may object to the processing of your information for marketing or specific purposes.
Restriction of Processing
If there is a dispute about the accuracy of your data, you may request that processing be temporarily restricted.
Data Portability
You have the right to request your provided data in a commonly readable format.
09. Protection of Minors
agw99's services are for those aged 21 or above only. agw99 does not knowingly collect any personal information from minors.
Age verification is in place during the registration process. If agw99 becomes aware that information from a minor has been inadvertently collected, that information will be deleted immediately and the associated account will be closed.
If you believe a minor has registered on agw99, please contact [email protected].
10. Third-Party Services and Liability
agw99's platform is connected to third-party game providers and payment gateways. These third-party services have their own privacy policies, for which agw99 is not responsible.
agw99 is only accountable for information collected and processed on its own platform. It is advised to review the privacy policies of third-party services before using them.
11. Privacy Policy Changes
agw99 reserves the right to periodically revise this privacy policy as needed. You will be notified of changes in the following ways, depending on the nature of the change:
- Major changes: A notice will be published on the platform and advance notice will be sent to your registered email.
- Minor revisions: This page will be updated and the last-updated date will be changed.
Continuing to use the platform after a policy change will be considered your acceptance of the revised policy. It is therefore advised to review this page regularly.
12. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact agw99's support team.
Privacy-related contact
Contact us for any requests or complaints regarding your personal information.
Our support team provides service in Bengali and English, 7 days a week, 24 hours a day.
Write "Privacy Request" in the subject line of your email
Live Chat Support
Use the live chat on the agw99 platform for immediate assistance. Our representatives are ready to answer all your questions in Bengali.
Response Time
agw99 tries to respond to your information-related requests within a reasonable time. Complex requests may take a little longer.